Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). We vaccinate our own children on schedule and expect the same of our patients. Thank you for protecting our community!
We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.
We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We are happy to direct you to the most appropriate place for care.
Our practice prides itself on efficiency through use of technology. You will be expected to contact us through our patient portal and effectively use automated reminders for appointments and for routine care/immunizations that are due. Let's stay connected!
We make every effort to meet the needs of our patients, but we are a small practice and don't see well visits on the weekend, nor have walk in hours. Please familiarize yourself with our office hours to see if they work for your family. and know our nurse triage is always available after hours.
We have a nurse on call 24/7/365. When our office is closed you can call 816-234-3188 main number and the nurse on-call will give you advice regarding your child's problem. Unless it is a true medical emergency (in which case you should call 911), we encourage you to call the on-call physician to discuss recommendations prior to heading to the Emergency Department or Urgent Care
You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.
Make sure we participate with your insurance plan. You can do this by calling your insurance company and asking if we are an in-network provider.
It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.
Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.
Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.
Please read our billing and insurance policy for more information.
Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan. Please read our billing and insurance policy for more information.
We do not have walk-in hours. Please call our office to make an appointment. If your call is forwarded to the nursing staff tell them all of your concerns so that they can schedule the appropriate length of time. If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.
Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email/patient portal. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.
Missed Appointments: If three appointments are missed without calling ahead to cancel or reschedule, the family will be dismissed from the practice. If any new patient appointment is missed without calling in advance the appointment will not be rescheduled. All open account balances will be due and payable within 30 days of a final statement that will be sent with the dismissal letter. See our appointment policy for more information.