Are We a Good Fit For You?

New Patient Checklist

It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.

Please read the following checklist carefully to be sure Hometown Pediatrics is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.

TOPIC PRACTICE PHILOSOPHY Agree!

Vaccines

Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). We vaccinate our own children on schedule and expect the same of our patients. Thank you for protecting our community!

 

Antibiotics

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

 

Medical Home

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We are happy to direct you to the most appropriate place for care.

 

Technology

Our practice prides itself on efficiency through use of technology. You will be expected to contact us through our patient portal and effectively use automated reminders for appointments and for routine care/immunizations that are due. Let's stay connected!

 

Office Hours

We make every effort to meet the needs of our patients, but we are a small practice and don't see well visits on the weekend, nor have walk in hours. Please familiarize yourself with our office hours to see if they work for your family. and know our nurse triage is always available after hours.

 

After Hours

We have a nurse on call 24/7/365. When our office is closed you can call 877-841-3853 main number and the nurse on-call will give you advice regarding your child's problem. Unless it is a true medical emergency (in which case you should call 911), we encourage you to call the on-call physician to discuss recommendations prior to heading to the Emergency Department or Urgent Care

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

 

Insurance

Make sure we participate with your insurance plan. You can do this by calling your insurance company and asking if we are an in-network provider.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our billing and insurance policy for more information.

 

Billing and Fees

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan. 

Please read our billing and insurance policy for more information.

 

Scheduling Appointments

We do not have walk-in hours. Please call our office to make an appointment. If your call is forwarded to the nursing staff tell them all of your concerns so that they can schedule the appropriate length of time.  If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call. Well visits can be scheduled up to 1 year in advance.

 

Timeliness & Missed Appointments

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email/patient portal.

We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: If three appointments are missed without calling ahead to cancel or reschedule, the family will be dismissed from the practice.  All open account balances will be due and payable within 30 days of a final statement that will be sent with the dismissal letter. See our appointment policy for more information.

 

IS YOUR CHILD SICK?TM

WHAT'S NEW?

  • The office is locked Monday-Thursday at 4 pm and 4:30pm on Friday.


    Our drive thru will remain open for any assistance with prescriptions or forms to be picked up by 4:30pm Monday-Thursday and 4 pm on Fridays.

    SEE SUMMER HOURS!


     

  • If you have questions or think you've been exposed to the Corona Virus, call the Missouri Corona Virus Hotline at 1-877-435-8411
  •  How to prevent the spread of respiratory diseases like COVID-19

  • We now have Telehealth Visits available. Sign up for this service by clicking the "telehealth" tab!

  • Our summer hours are now in effect!


    Mon-Thurs 8:00-4:30 
    Fridays 8:00-4:00

    Phones will turn off 30 minutes prior to closing to allow for call backs!
     
  • If you need a refill for a prescription, please call your pharmacy to request this. If you need a controlled prescription refill, you can still call the office to do this. Please allow 24 hours for us to fill your request!